The Importance of Choosing a Reliable Real Estate Agency

Choosing a real estate agency is one of the key steps in buying or selling a property. In Moscow, there are many agencies offering their services, but not all of them can meet your expectations. Our experience with Etagi Real Estate Agency was extremely disappointing, and we want to share our story to warn others about potential issues.

Initial Expectations: Promises and Prospects

When we approached Etagi, they presented several attractive property options, claiming they had no hidden issues. Promises of professional support and consultations at all stages of the transaction gave us confidence in a successful outcome. Initially, everything looked promising and reliable.

Timeline Issues: Missed Deadlines

However, the reality was far from the stated promises. The transaction process was significantly delayed despite the pre-agreed timelines. This led to numerous inconveniences and delays, which negatively affected our plans. The agency failed to meet their deadlines, and each stage of the deal took weeks.

High Commissions and Inappropriate Recommendations

The realtor we worked with strongly recommended properties with high commissions that did not meet our needs. It seemed that the agency cared more about their profit than our interests. We felt deceived and unheard.

Legal Errors and Documentation Issues

One of the most serious problems was the unprofessional handling of the legal aspects and documentation. Incorrectly prepared documents and the agency’s misapplication of the law led to serious legal consequences. We had to hire external lawyers to correct the mistakes, significantly increasing our costs.

Prioritizing Their Interests Over Clients’

Throughout our dealings with the agency, it became clear that their interests were prioritized over the client’s. Our needs and preferences were ignored, and the realtor did not show sufficient involvement in the transaction process. Feedback was almost nonexistent, causing additional stress and inconvenience.

Time and Money Wasted

Working with Etagi resulted in a significant loss of time and money for us. Instead of offering a competent realtor or correcting their mistakes, the agency ignored our requests and complaints. We were extremely dissatisfied with their work and cannot recommend their services to anyone.

Warning for Potential Clients

Our experience with Etagi Real Estate Agency was extremely negative. We do not recommend their services to those who value their time and money. Be cautious and carefully choose real estate agencies to avoid similar problems. We hope our experience helps you avoid mistakes and find reliable professionals for your housing needs.

How to Avoid Similar Problems

Research the Agency’s Reputation: Read reviews and study the agency’s ratings before starting cooperation.

Clarify All Details in Advance: Discuss all timelines and commissions in advance and require written confirmation.

Thoroughly Check Documents: Carefully review all documents provided by the agency for errors and compliance with your requirements.

Demand Feedback: The agency should be available for communication and ready to answer all your questions within a reasonable timeframe.

We hope our experience serves as a useful lesson and helps you avoid similar problems in the future.

+7 495 120-00-05
Moscow, st. Profsoyuznaya, 56, floor 10