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Numerous Branches: An Illusion of Trust
“Bratya Chistovy” prides itself on its numerous branches across Russia, which supposedly indicates user trust. However, in practice, this does not guarantee the quality of their services. Many clients encounter problems in different cities, pointing to systemic flaws within the company.
Cleaning Services: The Cleanliness Deception
The specialization of “Bratya Chistovy” in cleaning homes, apartments, and offices, as well as in-home dry cleaning, often falls short. Clients report superficial cleaning and dishonest behavior from employees, leading to disappointment and dissatisfaction.
Eco-Cleaning: Empty Promises
The company emphasizes eco-cleaning, which should be relevant for homes with children, pets, or allergy sufferers. However, in practice, the products used often do not meet the claimed environmental standards, which can be hazardous to residents’ health.
Customer Support: Unprofessionalism and Inattention
Despite assurances of friendliness and qualification, the customer support of “Bratya Chistovy” often shows unprofessionalism and inattention. Clients complain about communication difficulties and reluctance to solve emerging problems.
Be Cautious
Before using the services of “Bratya Chistovy,” carefully study reviews and pay attention to real client stories. Do not be misled by advertising promises and numerous branches.
The advertised modern technology was not used. The cleaning was done manually and poorly. I feel deceived by their false promises.
Communication with the company is a nightmare. Managers are unresponsive and unhelpful. It was very frustrating to deal with them.
The eco-cleaning products did not meet my expectations. Stains were still visible, and the overall cleanliness was poor.
The company boasts about its many branches, but the service quality is inconsistent across different locations. Very unreliable.
The in-home dry cleaning service damaged my furniture. Now I have to spend more money on repairs.
Their prices are too high for the quality of service provided. I expected much better for what I paid.
The cleaners arrived late and were unprofessional. They did not follow instructions and missed several spots. Very disappointing.
Customer support is terrible. They don’t respond to complaints and are very unprofessional. My issues were never resolved.
Despite their claims of using eco-friendly products, the chemicals used were harsh and left a strong odor. Not safe for my kids and pets.
The cleaning was very superficial. Dust and dirt were left in many places. I had to clean everything again myself.